Why doesn't my site load when I go to my domain?
If your domain isn’t directing to your site, review the following:
- Ensure that your domain is active and not expired.
- If you’ve changed any
Advanced DNS settings, restore the original settings with the Website
Defaults preset. Wait up to 72 hours for your settings to readjust.
Related Articles
Can I register a domain?
Yes, if an account is in a trial or if it is an active subscription, you can purchase domains through our platform. There is no limit to how many domains you can purchase. Select the Buy & Manage Domains tile in your dashboard. Keep in mind some ...
Where do I enter a reseller's domain URL?
You will enter the reseller's domain when you create their account. Select Add a Reseller. In the domain name section, enter the reseller's domain. Example: yourdomainname.com (do not include "http" or "www"). Select Save. Note: The domain name ...
How long can I keep my domain?
If we purchased a domain for your dashboard, the domain will automatically renew every year on the anniversary of the purchase, as long as there is a valid credit card on file. You can check your domain and DNS settings by logging into your Reseller ...
Why is the domain I want not available?
There are a few reasons why your domain may not be available: The domain you entered could already be taken. It could be a premium domain. It might contain too many characters. For more information on registering a domain on our platform, ...
Do sub-resellers go live immediately?
No, the sub-reseller must follow the same onboarding process as the reseller. After onboarding, we will be able to take the sub-reseller's dashboard live.